Terms & Conditions

1. Acceptance of Terms

By accessing our website or engaging our property rental services, you agree to these Terms and Conditions. This agreement forms a binding contract between you and Sapphire Villas, a property rental service operating in Koh Samui, Thailand.

If you do not agree with any part of these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Definitions

Throughout these terms:

"We," "us," "our," refers to Sapphire Villas
"You," "your," refers to the individual or entity using our services
"Services" means our property rental assistance, including property search, viewing coordination, lease facilitation, and settling support
"Property Owner" means the individual or entity owning or managing properties we present
"Client" means any person engaging our services for property rental purposes
"Agreement" refers to these Terms and Conditions

3. Service Description

Sapphire Villas provides property rental assistance services in Koh Samui, Thailand. Our services include:

Property search and presentation based on your stated preferences
Coordination of property viewings with owners
Facilitation of communications between you and property owners
Review and explanation of lease agreements
Assistance with settling processes and community connections

We act as intermediaries facilitating property rental arrangements. We do not own the properties we present, and final rental agreements are formed directly between you and property owners.

Service availability may vary based on property market conditions, seasonal factors, and individual circumstances. We cannot assure specific outcomes or timeframes for property searches.

4. Eligibility and Capacity

To use our services, you must:

Be at least 18 years of age
Have legal capacity to enter into binding agreements
Provide accurate and truthful information
Comply with all applicable Thai laws and regulations
Have legal authorization to reside in Thailand for the lease duration you're seeking

By using our services, you confirm that you meet these requirements and will maintain compliance throughout our engagement.

5. Client Responsibilities

When engaging our services, you agree to:

Provide accurate information about your property requirements and circumstances
Communicate honestly about your budget and timeline
Attend scheduled property viewings or notify us promptly if unable to do so
Treat property owners and their properties with respect during viewings
Review all lease documents carefully before signing
Pay agreed service fees according to the terms specified
Inform us promptly of any changes to your requirements or circumstances
Comply with all terms of any lease agreement you enter into
Respect Thai cultural norms and property rental practices

6. Service Fees and Payment Terms

Service fees vary based on the level of assistance you select:

Island Property Discovery: ฿13,500 - Payable upon service completion
Relaxed Rental Coordination: ฿40,000 - Payable upon lease signing
Complete Island Transition: ฿62,000 - Payable 50% upon engagement, 50% upon successful lease completion

Payment terms:

All fees are stated in Thai Baht (฿)
Payment accepted via bank transfer or other agreed methods
Service fees are separate from property deposits and rental payments
Fees are non-refundable once services have commenced, except as specified in our refund policy

Refund Policy: If you decide not to proceed with our services before we begin property presentations, you may receive a full refund. Once property search activities have begun, fees are non-refundable as our time and resources have been allocated to your search.

7. Property Information and Accuracy

While we strive to provide accurate information about properties:

Property details are provided by owners and verified to the best of our ability
Property conditions may change between our verification and your viewing
We recommend personal inspection of any property before commitment
Measurements, descriptions, and amenity listings may contain minor inaccuracies
Photos may not reflect current property condition

We encourage you to verify all material facts about any property during viewings and before signing lease agreements. We are not liable for discrepancies between property presentations and actual conditions.

8. Relationship with Property Owners

Our role is to facilitate connections between you and property owners. We are not:

Legal representatives of property owners
Responsible for property maintenance or condition
Parties to lease agreements between you and property owners
Responsible for owner conduct or compliance with lease terms

Lease agreements are formed directly between you and property owners. While we facilitate these arrangements and review lease terms, final responsibility for agreement terms rests with you and the property owner.

9. Disclaimers

Our services are provided on an "as is" and "as available" basis. We make no assurances regarding:

Finding properties meeting all your requirements
Specific timeframes for successful property matches
Property owner behavior or lease compliance
Long-term suitability of any property for your needs
Property market conditions or rental prices
Continuation of your satisfaction with island living

We provide professional guidance based on our knowledge and experience, but we cannot control external factors affecting property availability, rental markets, or individual satisfaction.

10. Limitation of Liability

To the maximum extent permitted by Thai law:

Our total liability for any claim arising from our services shall not exceed the fees paid by you for those specific services
We are not liable for indirect, consequential, or incidental damages
We are not responsible for property owner actions or lease agreement breaches
We are not liable for dissatisfaction with properties after lease signing
We are not responsible for changes in personal circumstances affecting lease suitability

This limitation applies regardless of the legal theory on which claims are based, whether contract, tort, negligence, or otherwise.

11. Indemnification

You agree to indemnify and hold Sapphire Villas, its officers, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

Your breach of these Terms and Conditions
Your violation of any laws or regulations
Your conduct during property viewings or interactions with property owners
Disputes with property owners regarding lease agreements
Inaccurate information you provided to us

12. Intellectual Property

All content on our website and in our communications, including text, graphics, logos, and images, is owned by Sapphire Villas or used with permission. You may not:

Copy, reproduce, or distribute our content without permission
Use our business name or branding for any purpose
Create derivative works from our materials
Use automated systems to access or collect information from our website

13. Termination

Either party may terminate our service relationship with written notice. However:

Service fees already incurred remain payable
Ongoing property search activities will conclude within a reasonable timeframe
We may terminate services immediately if you breach these terms
Certain obligations, including confidentiality and indemnification, survive termination

Upon termination, we will provide any property information already gathered but have no obligation to continue search activities.

14. Dispute Resolution

If disputes arise regarding our services:

We encourage initial informal resolution through direct communication
Contact us at [email protected] to discuss concerns
We commit to good-faith efforts to resolve issues amicably

If informal resolution is unsuccessful, disputes shall be resolved through:

Governing Law: Laws of Thailand
Jurisdiction: Courts of Surat Thani Province, Thailand
Language: Proceedings conducted in Thai or English as appropriate

15. General Provisions

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the complete agreement between you and Sapphire Villas regarding our services.

Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions continue in full effect.

Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights or obligations under this agreement without our written consent. We may assign our rights and obligations with notice to you.

Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, or other force majeure events.

16. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. When we make changes:

We will update the "Last Updated" date at the top of this page
Significant changes will be communicated via email to active clients
Continued use of our services after changes constitutes acceptance
Changes apply to services engaged after the effective date

We encourage you to review these terms periodically to stay informed of any updates.